Privacy Policy
We are committed to protecting your personal information and your right to privacy.
Last updated: December 10, 2024
Table of Contents
1Information We Collect
1.1 Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or inquiry forms on our website
- Subscribe to our newsletter or marketing communications
- Request quotes or consultations for our services
- Create an account or register for our services
- Communicate with us via email, phone, or chat
- Participate in surveys, promotions, or events
This information may include:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, job title, industry, business requirements
- Identification Documents: Passport copies, Emirates ID, visa documents (for visa and business setup services)
- Financial Information: Payment details, billing address (processed securely through third-party payment processors)
- Communication Data: Messages, feedback, and correspondence with our team
1.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on pages, click patterns, referral sources
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: See Section 7 for details
2How We Use Your Information
We use your personal information for the following purposes:
2.1 Service Delivery
- Process and fulfill your service requests (business setup, visa applications, real estate transactions, software development)
- Communicate with you about your projects and services
- Provide customer support and respond to inquiries
- Manage your account and maintain our relationship
2.2 Business Operations
- Process payments and maintain financial records
- Comply with legal obligations and regulatory requirements
- Prevent fraud, security threats, and illegal activities
- Enforce our terms and conditions
2.3 Marketing and Communications
- Send you newsletters, updates, and promotional materials (with your consent)
- Inform you about new services, features, and offers
- Conduct market research and gather feedback
- Personalize your experience on our website
2.4 Analytics and Improvement
- Analyze website usage and user behavior
- Improve our services, website, and customer experience
- Develop new products and services
- Monitor and analyze trends and effectiveness of our marketing campaigns
3Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We work with trusted third-party service providers who assist us in operating our business:
- Payment processors (for secure payment handling)
- Email service providers (for newsletters and communications)
- Cloud hosting and storage providers
- Analytics and marketing platforms
- Customer relationship management (CRM) systems
These providers are contractually obligated to protect your data and use it only for the purposes we specify.
3.2 Government Authorities
We share information with UAE government authorities as required for:
- Business license applications and renewals
- Visa processing and immigration services
- Compliance with UAE laws and regulations
- Tax and financial reporting obligations
3.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.
4Data Security
We implement robust technical and organizational security measures to protect your personal information:
- Encryption: All data transmitted to and from our website is encrypted using SSL/TLS protocols
- Access Controls: Strict access controls ensure only authorized personnel can access personal data
- Secure Storage: Data is stored on secure servers with regular backups
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Employee Training: Our team is trained on data protection best practices
- Incident Response: We have procedures in place to respond to data breaches promptly
Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Active Clients: We retain your data for the duration of our business relationship and as required for ongoing service delivery
- Legal Obligations: We retain certain data to comply with UAE legal and regulatory requirements (typically 5-7 years for financial and business records)
- Marketing Data: We retain marketing data until you unsubscribe or request deletion
- Website Analytics: Anonymous usage data may be retained for up to 26 months
When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policy.
6Your Privacy Rights
Under GDPR and UAE data protection laws, you have the following rights:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal information (subject to legal obligations)
Right to Restriction
Request restriction of processing of your personal information
Right to Data Portability
Request transfer of your data to another service provider
Right to Object
Object to processing of your personal information for marketing purposes
Right to Withdraw Consent
Withdraw consent for data processing at any time
To exercise any of these rights, please contact us at privacy@almahira.me. We will respond to your request within 30 days.
7Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
7.1 Types of Cookies We Use
Essential Cookies
Required for the website to function properly. These cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website (e.g., Google Analytics)
Marketing Cookies
Track your browsing habits to deliver personalized advertisements
Preference Cookies
Remember your preferences and settings for a better user experience
7.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block cookies from specific websites
- Block all cookies
- Delete all cookies when you close your browser
Please note that disabling cookies may affect the functionality of our website.
8Third-Party Services
Our website and services integrate with various third-party platforms. Each has its own privacy policy:
- Google Analytics: Website analytics and user behavior tracking
- Google Maps: Location services and mapping
- Payment Processors: Secure payment processing (Stripe, PayPal, etc.)
- Email Service Providers: Newsletter and email communications
- Social Media Platforms: Social sharing and integration
- Cloud Storage Providers: Secure data storage and backup
We recommend reviewing the privacy policies of these third-party services to understand how they handle your data.
9International Data Transfers
Almahira is based in the United Arab Emirates. Your personal information may be transferred to and processed in countries outside the UAE, including:
- European Union (for GDPR-compliant data processing)
- United States (for cloud services and analytics)
- Other countries where our service providers operate
When transferring data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions by relevant data protection authorities
- Binding Corporate Rules (BCRs) for intra-group transfers
10Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@almahira.me. We will take steps to delete such information from our systems.
11Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email (if you have subscribed to our communications)
- Display a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Almahira Business Services
Business Bay, Dubai, United Arab Emirates
General Inquiries
hello@almahira.meFor data protection inquiries, please include "Privacy Request" in your email subject line. We will respond within 30 days.
Questions About Your Privacy?
Our team is here to help. Contact us for any privacy-related concerns or to exercise your data rights.